The problem
You wanted a list of work: what is open, who owns it, and whether it is stuck. Jira gave you projects, schemes, and a weekly argument about workflows. Someone on the team now “knows Jira.” That is not a skill you meant to hire.
Linear is cleaner, so it becomes the only list anyone opens. Customer complaints land there. Internal chores land there. Billing questions land there. You start wanting fields Linear does not care about — a related customer, a contract date, a note from a call — and you are using an issue tracker as a database.
The work itself never got more exotic. A ticket, a status, a person, and the customer it belongs to. Changing a column should not be a project.
How Thogits is that system
You describe the tracker you actually run. Thogits stores tickets as records and builds pages on top of them: a board, a list, a detail page. That is not a built-in kanban engine. The board is a screen over the same tickets you can search, link, and talk about.
Invite the people who do the work. Everyone in the workspace sees the same tickets. Shared tickets are the point.
An assistant works on those tickets in chat, by email, or on a phone call. It can file a ticket from a customer email, tell you what is blocked, or mark something done while you are walking. It does not send SMS.
A scheduled job can send you open or overdue tickets on a cadence you set. It does not fire the instant a status field changes.
The workspace syncs across web and iOS. There is no offline mode.
If you already run an agent elsewhere, MCP can read and write records. That is all MCP does here.
What you actually use
A typical ticket tracker in Thogits is a handful of objects and pages, not a platform you administer.
- Ticket — title, status (open, in progress, blocked, done), assignee, priority, due date, description.
- Customer — the person or company the ticket is about.
- Person — teammates you can assign.
- Related work — a ticket can point at a project, a person, or another ticket.
Pages you open every day:
- A board by status so standup is one screen.
- My tickets — everything assigned to you.
- Ticket detail — status, assignee, customer, comments, and links in one place.
- Customer detail — every open ticket for that customer, not a separate export.
Example: a ticket “Can’t export invoices” is in progress, assigned to Sam, linked to a customer, and blocked by “API keys from accounting.” You open the ticket, see the customer, see the blocker, and move on. You do not file it in a Jira project that exists only because Jira needs projects.
Ask the assistant: “What’s blocked on me?” or “File a ticket from this email and assign it to Priya.” It updates the same records the board shows.
Why this instead of Jira or Linear
Jira is strong when you need enterprise workflows, audit-heavy change, and a specialist who likes schemes. Most teams do not. They need tickets they can reshape when the process changes — add a field, rename a status — without a migration.
Linear is a product-issue tracker. The moment issues grow customer fields, billing notes, and internal chores, you are stretching it. Thogits is built for that stretch: tickets as records, screens generated on those records, and an assistant that can file and close them.
A tickets database in a wiki is still a wiki. Views you fight, relations that feel bolted on, and no assistant that actually updates the row.
Jira and Linear are good at being themselves. If what you wanted was a shared ticket list with the fields you actually use, you do not have to live in their model.
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