Linear is a beautiful issue tracker. Fast, opinionated, a keyboard-first board that makes Jira look like homework. Product teams switch to it and do not miss the schemes. If what you track is issues, Linear is very good at being that.
That is also the limit. Linear is issues. The moment customer complaints, billing questions, and internal chores land there because it is the only list anyone opens, you are stretching an issue tracker into a database. Same ceiling as Jira, with better taste.
What people use it for
Product bugs. Feature work. Cycles and projects that are still issues underneath. Engineering and design sharing one queue. A status that means something, a board that stays snappy.
Then the rest of the company notices. Support wants a place to file. Sales wants a customer field Linear does not care about. Ops wants a note from a call, a contract date, an invoice. You either dump it into issues or you buy another tool. Linear stays pretty. The pile grows beside it.
Keep Linear if issues are all you track. Do not ask it to be the company.
Where it stops
Linear is not a CRM. It is not a wiki. It is not invoices. It is not a personal OS. Projects in Linear are still issues with a wrapper. Customers are a field you fake. Docs live somewhere else, and then nobody knows which spec is current.
The assistant, such as it is, helps inside the tracker. It does not take a phone call and file the job. It does not email you as an operator on the same records the rest of the business uses. It does not mark an invoice paid, because there is no invoice.
There are no generated screens on your own records. You live in Linear’s model. Changing the process means fitting the process to Linear, not asking for a different page. Other agents can be wired to issues. They cannot run a workspace that also holds people and money.
If the work is tickets plus the customer they belong to, see tickets. Linear will not be that system.
What Thogits is instead
You describe the tracker you actually run. Thogits stores tickets as records. The assistant builds pages on them: a board, my work, a detail screen. A ticket can point at a customer, a project, a person. Open the customer, see the open work. You did not stretch an issue into a CRM row.
The same space holds docs, a CRM, projects, invoices, todos. Tickets are one shape, not the only object the product understands.
The assistant files and closes. Chat, email, or a phone call. “File a ticket from this email and assign it to Priya.” “What’s blocked on me?” It writes the same records the board shows. It does not send SMS.
Invite the people doing the work. One space, one set of records. No per-record access lists. Fine for a small, high-trust team. Wrong if you needed Linear’s product-org walls.
Templates install a starting tracker you then reshape. Reminders and schedule-based automations can send what is still open on a cadence. They do not fire the instant an issue moves. Web and iPhone, live. Other agents can see and edit records through MCP.
Linear is excellent at issues. Thogits is the system for everything that is not an issue — and for the issues that should sit next to a customer. If you only ship software, stay. If you are using Linear as a dumping ground, stop.
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